SOCIAL MEDIA MANAGEMENT

TERMS, CONDITIONS AND GUIDELINES

1. SOCIAL PLATFORMS INCLUDED

Our services include managing and posting content to nine (8) platforms: Instagram, Facebook, Pinterest, TikTok, YouTube, Google Business, Threads and LinkedIn. The distribution of content will be platform-specific. Google Business will be limited to image posts only, while TikTok and YouTube will be dedicated to video posts.

2. CONTENT SUBMISSION

The Client is responsible for uploading all content (photos, videos, graphics) to be posted via our content management system. It is crucial for success that we have adequate quality content to post sufficiently. It is the client's responsibility to add fresh content continually. The client will be notified if more content is needed. If we lack adequate content when it comes time to create posts, we will be forced to use what we have available, which may result in duplicating content or posting content that is not of the highest quality. AGA Business Solutions will not be held responsible for delays or content quality issues resulting from lack of or improperly submitted content.

3. POSTING SCHEDULE

Content is scheduled at optimal times for each platform to ensure maximum visibility and engagement. Posting days and times may vary depending on the platform and audience behavior.

4. CONTENT PLANNING

Posts are planned one month in advance. AGA Business Solutions will check in with the client one week before the posts are to be created to see if there are any important updates or priority content they'd like to include. If no specific instructions are given, we’ll use our discretion to create dynamic, aesthetically pleasing posts using the content provided.

5. FEED PREVIEW & EDITS

Each month, we will send you a preview of your feed before the posts are scheduled. You will have 48 hours to request up to three changes per posting schedule, which can include swapping one image, revising one caption, or switching the days of two posts. Each change, whether it’s for an image, a description, or a scheduling adjustment, counts as one of the three allowed changes. The exception to this is if we have made an error with the information contained within your post; in those cases, we will correct the mistake without it counting toward your monthly changes.

6. FEEDBACK AND REFINEMENTS

Although we are not able to make more than three edits per month, we will gladly take your additional feedback into consideration and apply it to the following month's content to better align with your preferences. Once a post is live on your social media, AGA Business Solutions cannot make further edits. However, if you're unhappy with a post, you can adjust or remove it directly from your social media once it is live.

7. REEL CREATION AND SUBMISSION

As part of our Essentials Basic Package, AGA Business Solutions does not create content or post reels. If you have purchased our Essentials Elite Package which does include us posting reels that you have created, it is essential that they follow the guidelines we provide. These guidelines will be reviewed during your onboarding call and are also available in a video on your dashboard. If reels are submitted or uploaded incorrectly, we will do our best to guide you in making necessary adjustments, time permitting. However, if the time comes to schedule your posts and the reels are not ready, we will proceed with the available content. If reel creation or submission continues to cause issues each month, AGA Business Solutions may discontinue accepting reels from the client. Our streamlined process allows us to maintain our competitive pricing, and consistent disruptions make it difficult to uphold this efficiency.

8. CALL TO ACTION, TAGGING, AND COLLABORATING

Our goal is to maximize your visibility and engagement. For each Instagram post, we will include a call to action, tag up to 20 relevant IG handles, and invite up to 3 collaborators who are most relevant to the content. We will handle this process for you automatically. Specific requests or changes to this process may or may not be possible, depending on the situation, and can be discussed during your onboarding session. While we strive to accommodate requests, our streamlined process limits the extent of changes we can offer. We will always do our best to meet your needs.

9. ONBOARDING PROCESS & CONNECTING YOUR SOCIALS

During the onboarding call, we will connect all of your social media platforms so we can seamlessly manage and post to each one. This is a one-time setup, and at no point will AGA Business Solutions have direct access to your social media accounts or personal information.

10. FREEZING OR CANCELLING YOUR ACCOUNT

Your rate is locked in at the time of starting service and will remain the same for the duration of your active service. If you cancel your service or if it is canceled due to non-payment, and you wish to restart, you will be required to pay the current rate at that time. A $149 onboarding fee will also apply for the reactivation of services.

You have the flexibility to cancel your service at any time, provided you do so no later than two days after our monthly social media check-in, which occurs approximately two weeks before your next scheduled postings are created. Upon cancellation, all of your content will be permanently deleted from our system, and your social media connections will be removed.

Alternatively, you also have the flexibility to freeze your account at any time. During the freeze period, your content will be retained, and your social media platforms will remain connected. However, because we incur ongoing costs for maintaining your account on our scheduling platform, there will be a $9 monthly charge to keep your account frozen. If the $9 fee is not paid, your content and social media connections will be deleted. Should you wish to return after your account has been deleted, you will need to complete the onboarding process again, which includes paying a new onboarding fee and the current service rate.

11. SERVICE START DATE & AVAILABILITY

Your service start date will be determined based on the week we have available openings and when the required content is received. While we aim to begin services as soon as possible, start dates are scheduled on a first-come, first-served basis. We will notify you of the next available week to start services upon signing and keep you updated on any changes to our schedule. If you have questions about availability or timing, please don’t hesitate to reach out.

12. SCHEDULED POSTINGS AND TECHNICAL ERRORS

There is a possibility that scheduled posts may not be published due to technical errors within the posting platform. One common reason for this is incorrect Instagram handles. Please ensure all handles are double-checked for accuracy. If a post fails to publish at its scheduled time, it will be rescheduled and posted at another time. You will not lose out on this posting. AGA Business Solutions will make every effort to ensure that all scheduled content is posted as planned, but we cannot guarantee against occasional technical issues beyond our control.

13. AVOIDING DUPLICATE POSTS

We are committed to ensuring that your social media feed remains unique and engaging, and we will never intentionally create duplicate posts. However, when working with large galleries of images you provide, we cannot guarantee that some images haven’t already been posted, especially if they’ve been used in the past. While we make every effort to avoid duplicating ourselves, we are human and mistakes can happen. This is one of the reasons we provide you with a feed preview as a second set of eyes, giving you the chance to spot any potential duplicates before the posts go live. Please keep in mind that we can only check your Instagram grid to a certain extent, so it’s helpful if you review your provided galleries and remove any images you do not want to be reposted.

14. CONTENT AVAILABILITY AND PARTIAL POSTING

The success of our service relies on a collaborative effort, with the client providing sufficient content for scheduled postings. If adequate content is not available at the time postings are created, AGA Business Solutions will proceed with a partial posting schedule using the content provided. However, the client will still be responsible for the full payment of the posting month, as our low-cost service is contingent on the client fulfilling their role in supplying content. It is the client’s responsibility to ensure content is uploaded and organized according to the agreed schedule to avoid disruptions or incomplete postings.

15. CONTENT ACCESS & USABILITY

Clients are responsible for ensuring that all content, including galleries, is accessible and properly shared with AGA Business Solutions. This includes providing the correct email/password for any required logins or ensuring that files shared through platforms such as Google Drive are set to "Anyone with the link can view." Our streamlined process and low-cost service are designed to efficiently manage multiple clients, and we rely heavily on client responsibility to ensure we have everything we need to create your postings. If a content collection is unusable due to incorrect access or permissions, we will delete it. It is the client’s responsibility to re-upload the collection with all necessary information and proper access settings. This policy helps us maintain an efficient workflow and ensures that your postings are created on time without delays caused by access issues. If you have any questions about how to provide content or share galleries, detailed instructions will be provided during onboarding.

16. NO GUARANTEE OF RESULTS

AGA Business Solutions strives to enhance your social media presence and engagement; however, we do not guarantee specific outcomes. Based on our research, it typically takes 3-6 months to see significant results from social media efforts. In competitive industries or for clients starting with low existing followers and engagement, it can take up to a year of consistently posting quality content to achieve noticeable growth. Consistency is key, and social media performance can vary due to factors beyond our control, including changes in platform algorithms, audience behavior, and the content provided by the client.

17. NO LIABILITY

AGA Business Solutions shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, our services, including but not limited to reliance by a user on any information obtained from our services. The Client acknowledges that the success of social media strategies is influenced by various external factors beyond the Service Provider’s control. The Client also acknowledges and takes full responsibility for ensuring that all images and videos used are appropriate and that they have the necessary permissions to use them.

18. HIGHLIGHTING YOUR BUSINESS

By working with us, you agree that we may showcase your business on our website and social media platforms as part of our portfolio and promotional efforts. This may include images, posts, or references to the work we’ve done for you. Your privacy and preferences are important to us. If you prefer not to have your business featured, please let us know in writing via email, and we will honor your request.

19. LIVING AGREEMENT

This agreement is a living document and AGA Business Solutions retains the right to update or modify this agreement as needed. If any changes are made, you will always be notified via email to ensure you are aware of any updates.

IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO REACH OUT!