SOCIAL MEDIA MANAGEMENT

1. PLATFORM MANAGEMENT & CONTENT DISTRIBUTION

Our services include managing and posting images to eight (8) platforms: Instagram, Facebook, Pinterest, TikTok, YouTube, Google Business, Threads, and LinkedIn. The distribution of content will be platform-specific. Google Business will be limited to image posts only, while TikTok and YouTube will be dedicated to video posts.

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The Basic Package includes single-image posts only. Carousels may be requested on occasion, but restrictions may apply. The Elite Package includes reels, in addition to standard image posts.

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If you are looking for a service that includes a combination of images, carousels, and reels as a regular part of your content strategy, you may want to consider a bespoke package, which offers more flexibility to meet your specific needs.

Clients are always free to post any additional content on their own beyond the scheduled posts we manage.

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2. CONTENT SUBMISSION

The Client is responsible for uploading all content (photos, videos, graphics) to be posted via our content management system. It is crucial for success that we have adequate quality content to post sufficiently. It is the client's responsibility to add fresh content continually. The client will be notified if more content is needed. If we lack adequate content when it comes time to create posts, we will be forced to use what we have available, which may result in duplicating content or posting content that is not of the highest quality. AGA Business Solutions will not be held responsible for delays or content quality issues resulting from lack of or improperly submitted content.

 

If there is no content available at the time of the scheduled posting creation, there will be no posting for that period. Partial or no content availability does not exempt the client from payment obligations, as the service remains active. The client must provide the necessary content by the next posting schedule or choose to pause or cancel their service. Due to the volume of clients we serve, we cannot accommodate late content by posting in between scheduled times. It is the client's sole responsibility to ensure content is available for use according to the agreed posting schedule.

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3. CONTENT ACCESS & USABILITY

Clients are responsible for ensuring that all content, including galleries, is accessible and properly shared with AGA Business Solutions. This includes providing the correct email, password or download pin for any required logins or ensuring that files shared through private galleries shared by photographers is accessible.

 

All content shared via Google Drive or Google Photos MUST be set to "Anyone with the link can view." Our streamlined process and low-cost service are designed to efficiently manage multiple clients, and we rely heavily on client responsibility to ensure we have everything we need to create your postings. If you have any questions about how to provide content or share galleries, detailed instructions will be provided during onboarding, or you can review the provided videos at the bottom of your dashboard.

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4. IMAGE LINKS VS. UPLOADED CONTENT

When you provide access to a gallery through Google Drive, Google Photos, or a private photographer’s gallery, we will review and curate the images for posting, selecting content that best creates an aesthetically pleasing brand story and maintains a cohesive look for your social media.

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Images that are manually uploaded are considered fully approved and pre-curated by you. If you choose to manually upload images, please ensure that you only upload images you want posted to social media as these images will not be eligible to make changes to. 

 

5. POSTING SCHEDULE

Content is scheduled at optimal times for each platform to ensure maximum visibility and engagement. Posting days and times may vary depending on the platform and audience behavior.

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6. CONTENT PLANNING

Posts are planned one month in advance. AGA Business Solutions will check in with the client one week before the posts are to be created to see if there are any important updates or priority content they'd like to include. If no specific instructions are given, we’ll use our discretion to create dynamic, aesthetically pleasing posts using the content provided.

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7. FEED PREVIEW & POST REVISIONS

Our streamlined and low-cost service is built on efficiency, allowing us to manage multiple clients while maintaining high-quality content. Because of this, we have a structured revision policy to ensure smooth collaboration while giving you time to adjust to our process.

 

During the first two months, we allow more revisions as we fine-tune your content preferences:

• Month 1: Up to three revisions.

• Month 2: Up to two revisions.

• Month 3 and beyond: One revision per posting schedule.

 

Each revision allows for changes to one post only. The exception to this policy is if we make a mistake; we will correct it at no cost, and it will not count as one of your allowed revisions.

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After the third month, if you find that you need more frequent changes, this may indicate that our basic package is not the right fit for your needs. At that point, you may need to explore other options for your social media management, or we can discuss a bespoke package that offers greater flexibility and control—though this comes at a significantly higher cost.

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This policy applies only to our basic package. If you are a bespoke client, custom revision terms will be discussed at the start of your service, and this policy does not apply.

 

8. FEEDBACK AND REFINEMENTS

Although we are not able to make more than one edit per month after the third month, we will gladly take your additional feedback into consideration and apply it to the following month's content to better align with your preferences. Once a post is live on your social media, AGA Business Solutions cannot make further edits. However, if you're unhappy with a post, you can adjust or remove it directly from your social media once it is live.​

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9. REEL CREATION AND POSTING

As part of our Basic Package, AGA Business Solutions does not create content or post reels.

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If you have purchased our Elite Package, which includes us posting reels that you create, it is essential that all submissions follow the guidelines we provide. These guidelines will be reviewed during your onboarding call and are also available in a video on your dashboard.

 

If reels are submitted or uploaded incorrectly, we will do our best to guide you in making the necessary adjustments, time permitting. However, if your reels are not correctly submitted by the time we schedule your posts, we will proceed with the available content.

If repeated issues with reel submission occur each month, AGA Business Solutions may discontinue accepting reels from you. Our streamlined process allows us to maintain competitive pricing, and frequent disruptions make it difficult to uphold this efficiency.

 

This policy applies only to our Basic and Elite Packages. If you are a bespoke client, reel creation and posting terms will be discussed individually at the start of your service.

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10. INSTAGRAM TAGGING, AND COLLABORATIONS

Our goal is to maximize your visibility and engagement. For each Instagram post, we will tag up to 20 relevant IG handles and invite up to 3 collaborators who are most relevant to the content. We handle this process for you automatically.

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IG handles will be copied and pasted exactly as they are entered in your content collection. Please ensure that they are entered correctly and formatted exactly as you would like them to appear in your post.

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If a vendor title is provided (e.g., "Photographer: @joephoto"), we will include both the title and the handle within the body of your post. However, if only the IG handle is submitted without a title (e.g., just "@joephoto"), we will tag the account but will not list the handle within the caption.

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Specific requests or changes to this process may or may not be possible, depending on the situation, and can be discussed during your onboarding session. While we strive to accommodate requests, our streamlined process limits the extent of changes we can offer. However, we will always do our best to meet your needs.

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11. ONBOARDING PROCESS & CONNECTING YOUR SOCIALS

During the onboarding call, we will connect all of your social media platforms so we can seamlessly manage and post to each one. This is a one-time setup, and at no point will AGA Business Solutions have direct access to your social media accounts or personal passwords or information.​

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12. CANCELLING OR FREEZING YOUR ACCOUNT

Your rate is locked in at the time of starting service and will remain the same for the duration of your active service. If you cancel your service or if it is canceled due to non-payment, and you wish to restart, you will be required to pay the current rate at that time. A $149 onboarding fee will also apply for the reactivation of services.

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You have the flexibility to cancel your service at any time, provided you do so no later than two days after our monthly social media check-in, which occurs approximately two weeks before your next scheduled postings are created. Upon cancellation, all of your content will be permanently deleted from our system, and your social media connections will be removed.

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You also have the option to freeze your account once per year for up to 60 days. During the freeze period, your content will be retained, and your social media platforms will remain connected. At the end of the 60-day freeze, we will reach out to you to confirm whether you would like to resume service or cancel your account. If you choose to cancel, your content and social media connections will be deleted. Should you wish to return after your account has been deleted, you will need to complete the onboarding process again, which includes paying a new onboarding fee and the current service rate.​​

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13.  AVOIDING DUPLICATE POSTS

We are committed to ensuring that your social media feed remains unique and engaging, and we will never intentionally create duplicate posts. However, when working with large galleries of images you provide, we cannot guarantee that some images haven’t already been posted, especially if they’ve been used in the past. While we make every effort to avoid duplicating ourselves, we are human and mistakes can happen. This is one of the reasons we provide you with a feed preview as a second set of eyes, giving you the chance to spot any potential duplicates before the posts go live. Please keep in mind that we can only check your Instagram grid to a certain extent, so it’s helpful if you review your provided galleries and remove any images you do not want to be reposted.​​​

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14. NO GUARANTEE OF RESULTS

AGA Business Solutions strives to enhance your social media presence and engagement; however, we do not guarantee specific outcomes. Based on our research, it typically takes 3-6 months to see significant results from social media efforts. In competitive industries or for clients starting with low existing followers and engagement, it can take up to a year of consistently posting quality content to achieve noticeable growth. Consistency is key, and social media performance can vary due to factors beyond our control, including changes in platform algorithms, audience behavior, and the content provided by the client.

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15. NO LIABILITY

AGA Business Solutions shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, our services, including but not limited to reliance by a user on any information obtained from our services. The Client acknowledges that the success of social media strategies is influenced by various external factors beyond the Service Provider’s control. The Client also acknowledges and takes full responsibility for ensuring that all images and videos used are appropriate and that they have the necessary permissions to use them.

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16. HIGHLIGHTING YOUR BUSINESS

By working with us, you agree that we may showcase your business on our website and social media platforms as part of our portfolio and promotional efforts. This may include images, posts, or references to the work we’ve done for you. Your privacy and preferences are important to us. If you prefer not to have your business featured, please let us know in writing via email, and we will honor your request.

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17. ONBOARDING FEE & INACTIVITY POLICY

The one-time onboarding fee is non-refundable. This fee covers account setup, system integration, and the administrative work involved in preparing your service. Due to the ongoing costs we incur to host your account within our scheduling software, if we do not receive the required content collections uploaded within three (3) months of completing onboarding, we reserve the right to cancel your service due to inactivity. Please note that submitting only partial or incomplete content collections does not meet the requirements to begin service. If you'd like to resume service after cancellation, a new onboarding fee will be required to reintegrate your account into our systems.

 

18. LIVING AGREEMENT

This agreement is a living document and AGA Business Solutions retains the right to update or modify this agreement as needed. If any changes are made, you will always be notified via email to ensure you are aware of any updates.

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IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO REACH OUT!

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